Administrative Assistant/Sales Support

Administrative
Ancaster
Posted 3 weeks ago

Reporting to the General Manager the Administrative Assistant will be responsible to be the first point of contact with the company. Throughout all of these interactions Administrative assistant must maintain a high level of professionalism and present the organization in the best light possible coordinating and collaborating with other members of the Ardec team as needed

Responsibilities:

Under the supervision of the General Manager the duties and responsibilities of the Administrative assistant include, but are not limited to, the following:

o Managing incoming calls and customer service inquiries and respond promptly to customer needs or direct to the correct team member

o Answering customer inquiries via email, phone or video conferencing as needed

o Keep records of customer interactions, process customer accounts and file documents in CRM

o Working with all other departments to handle any issues/concerns the customer may have with any or all these departments.

o Support the sales team in their roles with data entry on the CRM and as the role evolves even do some cold calling

o Support the sales team by pulling together quotes and information for the customers as needed

o Work with the Sales team to process orders and contact vendors

Qualifications:

o Completion of post-secondary diploma or degree from a designated University or College;

o 4+ years of experience in the architectural design for building construction industry or related industry

o Excellent communication skills (written, verbal, nonverbal, and presentation);

o Conduct business with a high level of ethical standards and integrity

o Demonstrated planning, time management, and organizational skills

o Strong drive for results and consistently meet deadlines

o Computer literate including QB, and proficient in CRM system

Job Features

Job CategoryAdministration

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